Customer Success Specialist

About Intrims

Intrims is an innovative Regulatory Information Management System (RIMS) that automates compliance management for chemical manufacturers, importers, and distributors. Powered by Conformics Systems, it combines advanced regulatory logic, real-time data insights, and workflow automation to ensure seamless global compliance.

Join a Growing and Dynamic Company with Limitless Opportunities

Conformics is an emerging company experiencing rapid growth, offering a dynamic work environment where your contributions can make a real impact. This is a unique opportunity to grow your career and take on leadership roles as we expand. If you’re eager to shape the future and grow with us, Conformics is the place to be.

Job Overview

Conformics is seeking a dynamic and experienced Customer Success Specialist to join our team. In this multifaceted role, you will be responsible for driving client onboarding, ensuring exceptional service delivery, and managing compliance-related matters. This position is ideal for a proactive individual with a strong sales background and with excellent client relationship skills. Having worked in the chemical industry and/or otherwise having a background in the science field are seen as merits, and are preferred.

Key Responsibilities

• Client Onboarding & Training:
  • • Onboard new clients and conduct initial training sessions to ensure smooth adoption of our platform.
  • • Provide comprehensive demos and presentations to showcase platform features and benefits.
• Client Relationship Management:
  • • Build and maintain strong relationships with clients and service providers.
  • • Ensure high levels of satisfaction through regular follow-ups and personalized support.
• Service Provider Coordination:
  • • Manage service provider requests through the agent portal.
  • • Efficiently match requests with appropriate providers and monitor progress to ensure timely follow-ups.
• Compliance Management:
  • • Coordinate with technical and development teams to ensure good cross-communication.
• Sales & Growth:
  • • Leverage your sales experience to identify and capitalize on growth opportunities.
  • • Act as a key point of contact between the company and its clients, driving both client retention and acquisition.

Required Qualifications

• • • Proven experience in sales, client success, or a related field.
  • • Experience in delivering compelling demos and presentations.
  • • Excellent communication, interpersonal, and organizational skills.
  • • Proficiency with CRM systems and sales tools is a plus.

What We Offer

• • • An opportunity to play a crucial role in the growth and success of an innovative company.
  • • A collaborative work environment with a focus on professional development.
  • • Competitive salary and benefits package.
  • • Immediate start in a full-time role based in India.

How to Apply

Interested candidates should submit their CV and a cover letter detailing their relevant experience and qualifications. We look forward to hearing from you and exploring how you can contribute to our team at Conformics.
Conformics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.